Retail Transformation

The retail landscape has dramatically changed over the past ten years.  The customer has a wealth of knowledge at their fingertips with the power to make informed decisions. Business as usual has evolved to demand digital considerations and the familiar landscape of shopping centres and malls are now blended with webpages, online checkouts, deliveries and drones. Numensa’s global team understand the issues facing retailers and are ready to transform your business…

Top Issues Facing Retailers…

Cutting Costs

As pressure on sales continues due to a move to online, reducing demand and increased overseas competititors; retailers are cutting costs to deliver profit.  But how do you deliver savings whilst maintaining the customer experience?

Changing Customer

Today’s customer expects personalisation, a better more exciting shopping experience, speedy delivery and a simple returns process when shopping online.  They are fickle and they have never had so much choice.  

Poor Process

System investment restrictions, multi-channels, out-of-date processes and  gaps in ways of working are leading to inconsistencies and inaccuracy.  These ineffeciencies  impact profit across the business.  

Capability Gaps

Many team members have not received the training necessary to fulfil their roles and respond to the changing landscape.  Having a well-trained, highly motivated, high functioning team gives competitive advantage.

Digital Technology

Digital technology is used today to solve traditional problems.  With the vast number of digital demands and the need to reduce costs, digital transformation can become more of a problem than a problem solver.

Our global team are experienced transformation directors, portfolio lead and digtal strategy consultants, with careers spanning 25 years.  Our team members have developed deep IT delivery and transformation skills successfully steering projects for retailers such as Tesco, Burberry, Dixons, Kingfisher and many more.

Our Approach…

Our Transformation Team…

Ralph Behnke

An experienced transformation director, portfolio lead and digital strategy consultant.  With a career spanning over 25 years, Ralph has developed deep IT delivery and transformation skills successfully steering projects for retailers across the globe from the UK, to the Middle East to Asia and Australia.  Working with retailers such as Tesco, Burberry, Dixons, Kingfisher and many more.

Martin Jomoa

Martin has 28 years of international retail technology, product and production experience with large global brands in both the UK and Australia.  His comprehensive knowledge of the end-to-end buying and planning process enabled him to oversee the development of a software solution to digitise the product development process, for a technology start-up business.  Martin has a love for technology and the Agile product development process.

To Transform Your Business…

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Numensa Pty Ltd

68-72 York St

South Melbourne

VIC 3205

+61 3 9694 4455

info@numensa.com.au