Creating a Strategy

$395.00 excl GST


This course aims to explain the process of creating a robust departmental strategy which meets or exceeds the needs of the customer, and delivers the goals of the business.


Course Objectives

By the end of this course you will be able to:
• Define a strategy and state the benefits of developing one
• State which roles have an input into creating a strategy and
how each will benefit the process
• Identify the inputs into a departmental strategy
• Interpret and evaluate the outputs to develop targets & strategic goals

Course Modules

1. Business strategy and its purpose
2. The customer
3. Internal influences
4. External influences
5. Developing a department strategy